Open Horizons

Cases

Completed Projects

Examples of how we solve client challenges.

Business services, call center

An analogue PBX couldn’t keep up with headcount growth — we moved to cloud telephony with zero number loss

Headcount growth outpaced the old office PBX: some calls simply never got through. We moved telephony to the cloud while keeping every existing number.

Missed calls dropped to near zero; onboarding a new employee now takes a day instead of a week

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Business services, 25-person sales team

Bitrix24 was used at 20% of its potential — we automated workflows and cleaned up the pipeline

The sales team kept some deals in Excel alongside Bitrix24 because the system was set up chaotically. We rebuilt the pipelines and automated the routine work.

Every deal now lives in one system; time spent on routine tasks dropped by a third

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Financial services

After a phishing attack on an employee, we closed the gaps before any data left the building

An employee clicked a phishing link and attackers gained access to their account. We locked down access and closed the gaps within hours.

Data leak prevented; incident response time under 2 hours from first contact

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Wholesale trade, regional company

Ageing physical servers couldn’t keep up with load — we moved the infrastructure to virtualisation

The company was growing faster than its server infrastructure: two physical servers were maxed out. We designed and rolled out virtualisation with no business downtime.

Compute capacity tripled without buying new physical hardware

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Manufacturing, 120 employees

A RAID failure with no backups could have halted production — we prevented the data loss

A manufacturing company kept its 1C databases and document flow on a single server with no backups. We rolled out multi-tier backups before it caused actual data loss.

Daily backups with restore verification now in place — the risk of a production halt from data loss is gone

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Retail chain, 8 stores

1C froze at checkouts during peak hours — stabilised operations in two weeks

A retail chain was losing sales to 1C freezing at checkouts during peak hours. We took over infrastructure support and fixed the root cause.

Checkout downtime dropped from a daily occurrence to a few isolated cases a month

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