Business services, call center
An analogue PBX couldn’t keep up with headcount growth — we moved to cloud telephony with zero number loss
Missed calls dropped to near zero; onboarding a new employee now takes a day instead of a week
Headcount growth outpaced the old office PBX: some calls simply never got through. We moved telephony to the cloud while keeping every existing number.
The company was scaling its support team, but the old analogue PBX physically couldn’t handle new employees — there weren’t enough ports, some incoming calls hit a busy signal, and provisioning a new workstation took a week of back-and-forth with the provider.
What we did
We moved telephony to a cloud PBX while keeping every existing number, set up flexible call routing, call recording, and Bitrix24 integration to log every contact. Onboarding a new employee no longer requires a physical line.
Result
Missed calls are now practically nonexistent, and a new employee gets a working number within an hour instead of a week. The company also gained call analytics it never had before.