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Telephony & Communications
Customer communication without missed calls: office telephony, call recording, smart call routing and CRM integration.
Who it's for
Companies where calls bring the clients: sales, service, appointment booking. And those paying more for a legacy PBX than modern telephony would cost.
Problems it solves
- Missed calls are lost clients — and nobody tracks them
- No visibility into how managers talk to clients
- Calls are not linked to the CRM: no history, lost numbers
- Moving office means changing the numbers clients know
What's included
- ✓Office telephony selected and configured for your needs
- ✓Smart call distribution: queues, forwarding, voice menu
- ✓Call recording with every call linked to the CRM
- ✓Numbers that move with you
- ✓Support and scenario changes as you grow
The outcome
No call is ever lost, every conversation is recorded and attached to the client in the CRM, and managers’ communication quality is judged by facts, not feelings.